How it works

Step 1 Warranty Enrollment & Management

1. Protection Plan is chosen for device fleet.

  • Accidental Damage
  • Theft
  • Accidental Damage & Theft

2. Payment Terms are finalized. (Flexible payment terms are available)

3. Device information is uploaded to our database.


Step 2 Device Distribution and Casing

Whether you are deploying 500 devices or 50,000 devices, distributing and casing can be a huge undertaking. We help process the following components.

1. Asset tagging

2. Casing

3. Process for enrolling devices in Mobile Device Management (MDM) software

Casing.png

Step 3 Repairing and Replacing Devices

1. Servicing is performed locally

a.) Zero deductible

b.) Unlimited incidents

2. All claims are handled Monday through Friday by phone or 24/7 online.

a.) Immediate approval process with less than 5 minute call completion

b.) Pick up & delivery of devices in need of service (mail-in service option available as well)

c.) 1-2 day turnaround on most repairs

d.) If a device cannot be repaired it will be replaced

3. Lifetime Warranty on all repair service (excluding liquid damage & battery)


Step 4 Device Collection & Diagnostics

We clean each device over the summer, and put them through a diagnostic check to make sure they are ready for the next school year.


Step 5 Device Buyback

  1. Given a defined inventory of devices at a set date, we will provide an estimate of the buyback value on the contract expiration or a selected turnover date (6 months to 2 years out). The inventory buyback estimate is regularly updated and accessible to the district.

  2. The purchase process is initiated two months in advance of the predefined buyback date.

  3. Districts can initiate buyback at any time, locking-in prices for 2 months.